New Clients

Are you interested in starting counseling services?
Please call us at 253-460-7248 or fill out the New Client Form below to establish yourself, your child, or your family on our wait list.

All information submitted through the form is encrypted and confidential. You will receive an email from our office within 1-2 business days to confirm we received your form.

We have providers offering in-person and TeleHealth appointments.

Do NOT fill out this form if you have already scheduled a first appointment. Please go to the “Current Client” page and log in to the Client Portal to fill out the required forms for the first appointment.

Once a provider has availability for regular appointments with you, we will give you a call to schedule.
Wait times predict the length of time between receiving your complete information and a provider being able to schedule with you.

To join ITS’ Social Skills Group, please complete the following form. All information submitted through the form is encrypted and confidential. You will receive an email from our office within 1-2 business days to confirm we received your form.

For more information, look here: Social Skills Group

ITS is currently on a wait list. The estimated wait time varies depending on:
Your concerns
Your availability
Provider preferences

Not all of our providers are currently accepting new clients.
Estimated wait times are not a guarantee.

Online Therapy for Washington State

Integrated Therapy is a Mental Health Telehealth provider for all of Washington. Whether you need Online Therapy in Tacoma or Online Counseling in Spokane, please visit our Online Counseling page for more information.

How to Become a Client with ITS

Step One – Information

Get established on our wait list. You can do this by:

  1. Calling 253-460-7248 and speaking with our Client Services Coordinator.
  2. Filling out the New Client Form linked above. Client Services will call you within 1-2 business days.

Once our office has your information, you will be given an estimated wait time. Estimates are NOT a guarantee, and are a prediction of how long we expect it will take for a therapist who fits your preferences to have availability for you to have regular appointments.

Each therapist is individually contracted with each insurance company, therefore we have more therapists in-network with some companies than others.

Wait time estimates are impacted by the number of therapists in-network with your company.

Step Two – Scheduling

While on the wait list, our office will:

  • Verify your insurance coverage
  • Receive verbal/written consent from parent/guardian, if necessary

Once you have gotten through the wait list and we have matched you with a provider, our office will call to schedule.

We reach out by phone three times. If you do not respond within one week of the final call, you will be taken off the wait list.

Each provider determines their own schedule within our overall office hours of 8 AM – 7 PM.
Each provider has different preferences regarding seeing new clients in-person or through telehealth.

Please note, the intake appointment is NOT a standing appointment. All appointments must be scheduled individually.

Once the intake appointment has been attended, the front office can schedule you up to three appointments at a time. If you would like a standing appointment, this must be discussed with your provider.

Step Three – Forms

Once scheduled, you will receive two emails:

  • Confirmation of the appointment – date, time, and our address
  • An invite to join the Client Portal

Once you activate your Client Portal account, our office will add in 6 forms to complete prior to your appointment. If you prefer PDFs, follow the link below.

PDF Forms

Completed PDFs may be scanned and emailed to or brought in-person to the appointment.

All forms MUST be completed prior to the first appointment – 15 minutes prior for Client Portal appointments, 24 hours for Zoom appointments, and in person may be completed online or in person prior to the session.

If attending an appointment in person, please bring the following: ID (or parent/guardian ID if client is <18 years old), client insurance card, and a form of payment to save on file (debit, credit, HSA).

If paperwork is not completed according to the above time constraints, the appointment will be cancelled and will not be rescheduled until ALL forms are completed.

CANCELLATION POLICY: We require 24 hours notice for an appointment cancellation or reschedule.

For appointments cancelled within 24 hours or for “No-Shows” a Late Cancellation Fee of $150 will be assessed.
Each Late Cancellation will be reviewed by your provider; the front office does not have the ability to waive fees. Please note, Late Cancellation fees are not billable to insurance.

Helpful Links

COVID Practices

ITS is offering both telehealth and in-person appointments.
Telehealth is hosted through our Client Portal – this system is accessible through the internet, no app is required. Once you are scheduled, the front office will send you a link to activate your Client Portal account. Once your account is active, you can log in any time from our homepage to:

  • Attend a telehealth appointment
  • See your upcoming and kept appointments
  • Check and pay your balance
  • Complete any forms our office may need

Please note that a signed Telehealth Consent Form is required to be on file before you are able to have a telehealth appointment.

Our office is following CDC Guidelines for keeping the office safe for in-person appointments. (Updated 4/1/2022)


I’m having a mental health emergency. What do I do?

Call the Crisis Line:

Pierce County: 1-800-576-7764

Kitsap County: 1-360-479-3033

National Suicide Hotline: 1-800-784-2433

National Crisis Text Line – Text “HOME” to 741-741 (for any crisis in the U.S.)


Go to your nearest Emergency Room

call: 253.460.7248
fax: 253.564.4409
3560 Bridgeport Way W
Suite 2-C
University Place, WA 98466