ITS is offering both telehealth and in-person appointments.
Telehealth is hosted through our Client Portal – this system is accessible through the internet, no app is required. Once you are scheduled, the front office will send you a link to activate your Client Portal account. Once your account is active, you can log in any time from our homepage to:
- Attend a telehealth appointment
- See your upcoming and kept appointments
- Check and pay your balance
- Complete any forms our office may need
Please note that a signed Telehealth Consent Form is required to be on file before you are able to have a telehealth appointment.
Our office is following CDC Guidelines for keeping the office safe for in-person appointments. Therapy rooms are disinfected before and after every session. Common areas are being disinfected hourly. Masks are currently being required for both therapists and clients in common areas and in session. (Updated 9/1/2020)
I’m having a mental health emergency. What do I do?
Call the Crisis Line:
Pierce County: 1-800-576-7764
Kitsap County: 1-360-479-3033
National Suicide Hotline: 1-800-784-2433
National Crisis Text Line – Text “HOME” to 741-741 (for any crisis in the U.S.)
Go to your nearest Emergency Room
All of our providers are in-network with one or more of the following insurance companies:
|Aetna||Coordinated Care||Lifewise||Kaiser CORE or HMO **|
|Ambetter||First Choice||Molina||TriCare Prime **|
|Cigna||GEHA||Premera (Blue Cross Blue Shield)||TriCare Select **|
|Coastwise||Kaiser PPO||Regence (Blue Cross Blue Shield)||US Family Health Plan **|
** Pre-authorization required; Referral may be required for authorization
CANCELLATION POLICY: We require 24 hours notice for an appointment cancellation or reschedule. For appointments cancelled within 24 hours or for “No-Shows” a Late Cancellation Fee of $150 will be assessed. Each Late Cancellation will be reviewed by your provider; the front office does not have the ability to waive fees. Please note, Late Cancellation fees are not billable to insurance.
How is ITS different from other private practice mental health offices?
Our office values the individuality of our clients and our staff. Because of this, we have designed our practice to be an accepting environment for all; our office is a place designed to feel like home – accessible, personal, and comfortable. Treatment is tailored to each and every client and approached from a collaborative and systemic perspective. Here, you are never a number. From our front office staff to our therapists, we all do our best to understand you, your concerns, and your perspective as completely as we can.
Additionally, our office strives to highlight the strengths of our therapists, including emphasizing their chosen specialties. This allows our providers to develop their passions and provide more informed, specific care for their clients. This coordination of our staff has allowed us to develop programs such as our BLOOM – Perinatal Wellness Program to address perinatal mood disorders and related concerns, our Pride Program to provide support and tailored counseling for the LGBTQ+ community, and our Resilience Group to encourage, support, and bring together LGBTQ+ teens.
Does ITS offer phone consultations prior to scheduling a first appointment?
No, ITS does not offer phone consultations. If you would like to speak to your provider or ask questions prior to your first appointment, the front office can get you scheduled, then transfer you to your therapist’s voicemail to leave a message. They will call you back prior to your appointment.
Do I need a referral?
Overall, referrals are not required. Certain insurance plans do require a referral in order to authorize treatment. These plans include TriCare Prime, USFHP, Kaiser HMO, and Kaiser Core.
Referrals are also extremely helpful for “coordination-of-care” purposes. If you would like your primary care physician, psychiatrist, OBGYN, or other medical professional to be in contact regarding your care, please have them send a referral.
I don’t feel like my therapist and I are a good fit. What can I do about it?
Call the front office! Transferring therapists is not a problem. The relationship between you and your therapist is central to a productive and beneficial therapy experience, and it’s not something that should be taken lightly. If you feel that you and your therapist don’t work as well together as you could, please call the front office and talk to the Client Services Coordinator. She will start the process. Please provide any information that is relevant to helping you find a better fit. This may include preferences such as:
- Therapeutic approach (do you like to lead the sessions or to have the therapist take initiative?)
- Attitude (Ex. bubbly and positive / quiet and non-confrontational / artsy or quirky, etc.)
- Availability (Ex. “I have to having evening appointments”)
- Age (Ex. “A younger provider that can help me connect with my teenage kids”)
- Telehealth or In-Person appointment preference.
Please note that ITS may not be able to EXACTLY match your preferences. When you call to start the transfer process, the front office will be able to indicate if your preferences align with our staff. If not, we may refer you to PsychologyToday.com to find a provider who is a better fit.
Please also note that transfers may require a waiting period for provider availability to open, so there may be a short lapse in treatment while on the wait list. Typically your original therapist will not schedule with you while you are waiting to be transferred since any work in progress will need to be reiterated to your new provider.