How to Become a Client with ITS
Step One – Information
Get established on our wait list. You can do this by:
- Calling 253-460-7248 and speaking with our Client Services Coordinator.
- Filling out the New Client Form linked above. Client Services will call you within 1-2 business days.
Once our office has your information, you will be given an estimated wait time. Estimates are NOT a guarantee, and are a prediction of how long we expect it will take for a therapist who fits your preferences to have availability for you to have regular appointments.
Each therapist is individually contracted with each insurance company, therefore we have more therapists in-network with some companies than others.
Wait time estimates are impacted by the number of therapists in-network with your company.
Step Two – Scheduling
While on the wait list, our office will:
- Verify your insurance coverage
- Receive verbal/written consent from parent/guardian, if necessary
Once you have gotten through the wait list and we have matched you with a provider, our office will call to schedule.
We reach out by phone three times. If you do not respond within one week of the final call, you will be taken off the wait list.
Each provider determines their own schedule within our overall office hours of 8 AM – 7 PM.
Each provider has different preferences regarding seeing new clients in-person or through telehealth.
Please note, the intake appointment is NOT a standing appointment. All appointments must be scheduled individually.
Once the intake appointment has been attended, the front office can schedule you up to three appointments at a time. If you would like a standing appointment, this must be discussed with your provider.
Step Three – Forms
Once scheduled, you will receive two emails:
- Confirmation of the appointment – date, time, and our address
- An invite to join the Client Portal
Once you activate your Client Portal account, our office will add in 6 forms to complete prior to your appointment. If you prefer PDFs, follow the link below.
Completed PDFs may be scanned and emailed to email@example.com or brought in-person to the appointment.
All forms MUST be completed prior to the first appointment – 15 minutes prior for Client Portal appointments, 24 hours for Zoom appointments, and in person may be completed online or in person prior to the session.
If attending an appointment in person, please bring the following: ID (or parent/guardian ID if client is <18 years old), client insurance card, and a form of payment to save on file (debit, credit, HSA).
If paperwork is not completed according to the above time constraints, the appointment will be cancelled and will not be rescheduled until ALL forms are completed.
For appointments cancelled within 24 hours or for “No-Shows” a Late Cancellation Fee of $150 will be assessed.
Each Late Cancellation will be reviewed by your provider; the front office does not have the ability to waive fees. Please note, Late Cancellation fees are not billable to insurance.
ITS is offering both telehealth and in-person appointments.
Telehealth is hosted through our Client Portal – this system is accessible through the internet, no app is required. Once you are scheduled, the front office will send you a link to activate your Client Portal account. Once your account is active, you can log in any time from our homepage to:
- Attend a telehealth appointment
- See your upcoming and kept appointments
- Check and pay your balance
- Complete any forms our office may need
Please note that a signed Telehealth Consent Form is required to be on file before you are able to have a telehealth appointment.
Our office is following CDC Guidelines for keeping the office safe for in-person appointments. (Updated 4/1/2022)
I’m having a mental health emergency. What do I do?
Call the Crisis Line:
Pierce County: 1-800-576-7764
Kitsap County: 1-360-479-3033
National Suicide Hotline: 1-800-784-2433
National Crisis Text Line – Text “HOME” to 741-741 (for any crisis in the U.S.)
Go to your nearest Emergency Room